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FAQ

    Q. How are retirement plans classified?
  • Retirement plans are classified as either defined benefit plans or defined contribution plans, depending on how benefits are determined.

    In a defined benefit (or pension) plan, benefits are calculated using a fixed formula that typically factors in final pay and service with an employer, and payments are made from a trust fund specifically dedicated to the plan. Separate accounts for each participant do not exist.

    By contrast, in a defined contribution plan, each participant has an account, and the benefit for the participant is dependent upon both the amount of money contributed into the account and the performance of the investments purchased with the funds contributed to the account.

    Some types of retirement plans, such as cash balance plans, combine features of both defined benefit and defined contribution schemes.

  • Q. How can I check the status of a life insurance claim?
  • To check the status of a submitted claim, you can call our Life and Annuity Claims Center Mon. - Fri., 8:00 a.m. to 5:00 p.m. CST at 1-800-615-7372.

  • Q. How can I contact a Customer Service Representative about my annuity?
  • To inquire about your annuity, you can contact your American National agent or call our Customer Service Center at 1-800-252-9546, Mon.-Thu., 7:30 a.m. to 5:00 p.m, and Fri., 8:00 a.m. to 4:30 p.m. CST.  Please keep in mind that policy changes or inquiries can only be requested by the owner of the annuity.

    Our Interactive Voice Response (IVR) provides automated information 24 hours, seven days a week.  Simply follow the voice prompts to receive policy values, payment details, transaction dates, etc.  You will need your policy number and the last four digits of the policy owner’s Social Security Number to access this system.

  • Q. How can I contact a Customer Service Representative about my insurance policy?
  • You can speak to a Customer Service Associate by contacting our Customer Service Center at 1-800-899-6806, Mon.-Fri., 7:30 a.m. to 5:00 p.m. CST.  

  • Q. How can I reinstate a lapsed policy?
  • Complete the Application for Reinstatement. The payment of any missed or past due premium(s) is also required. You can contact our customer Service Center Mon.-Fri. 7:30 a.m.to 5:00 p.m. CST at 1-800-899-6806 or your American National agent for help with policy reinstatement inquiries.

  • Q. How do I change my Beneficiary?
  • Complete the Change of Beneficiary form. You can also contact your American National agent, or our Customer Service Center at 1-800-899-6806, Mon.-Fri., 7:30 a.m.to 5:00 p.m. CST, for assistance.

  • Q. How do I change my personal information (i.e., address, phone number, email)?
  • You can update your personal information by contacting our Customer Service Center at 1-800-899-6806, Mon.-Fri., 7:30 a.m. to 5:00 p.m. CST, or your American National agent. Please keep in mind that policy changes or inquiries can only be requested by the owner of the policy.

  • Q. How do I find information about my personal insurance claim?
  • You can contact your local American National agent, or call our Property and Casualty service center at 417-887-0220.

  • Q. How do I get information about my policy values?
  • You can obtain detailed policy information by contacting our Customer Service Center at 1-800-899-6806, Mon.-Fri., 7:30 a.m. to 5:00 p.m. CST, or your American National agent. Please keep in mind that policy changes or inquiries can only be requested by the owner of the policy.

    Our Interactive Voice Response (IVR) provides automated information 24 hours, seven days a week.  Simply follow the voice prompts to receive policy values, payment details, transaction dates, etc.  You will need your policy number and the last four digits of the policy owner’s Social Security Number to access this system.

  • Q. How do I get information on my annuity written through your company?
  • To inquire about your annuity, contact your American National agent or call our Customer Service Center at 1-800-252-9546, Mon.-Thu., 7:30 a.m. to 5:00 p.m, and Fri., 8:00 a.m. to 4:30 p.m. CST. Please keep in mind that policy changes or inquiries can only be requested by the owner of the policy.

    Our Interactive Voice Response (IVR) provides automated information 24 hours, seven days a week.  Simply follow the voice prompts to receive policy values, payment details, transaction dates, etc.  You will need your policy number and the last four digits of the policy owner’s Social Security Number to access this system.

  • Q. How do I get information on my life insurance policy written through your company
  • You can speak to a Customer Service Associate by contacting our Customer Service Center at 1-800-899-6806, Mon.-Fri., 7:30 a.m. to 5:00 p.m. CST. Please keep in mind that policy changes or inquiries can only be requested by the owner of the policy.

  • Q. How do I make changes to my Personal Insurance policy like adding or removing a car or a driver?
  • You should contact your local American National agent or call our Property and Casualty service center at 417-887-0220.

  • Q. How do I pay my life insurance bill?
  • If you have a billing notice, send your check or money order payment to the address listed on the notice. If you are unable to locate a billing notice, you can obtain payment information by contacting our Customer Service Center at 1-800-899-6806, Mon.-Fri., 7:30 a.m.to 5:00 p.m. Central time, or your American National agent. Please keep in mind that policy changes or inquiries can only be requested by the owner of the policy.

    Our Interactive Voice Response (IVR) provides automated information 24 hours, seven days a week.  Simply follow the voice prompts to receive policy values, payment details, transaction dates, etc.  You will need your policy number and the last four digits of the policy owner’s Social Security Number to access this system.

  • Q. How do I report a claim?
  • American National understands that the loss of a loved one can be overwhelming. That's why we do our best to make the process of a reporting a claim as simple as possible. You can report a claim by calling our Life and Annuity Claims Center Mon.-Fri., 8:00 a.m. to 5:00 p.m. CST at 1-800-615-7372. A claims service associate will guide you through the claim process.

  • Q. How do I request a policy search?
  • Complete the Identification Questionnaire.  You can also contact your American National agent, or our customer Service Center at 1-800-899-6806, Mon.-Fri., 7:30 a.m.to 5:00 p.m. CST, for assistance.

  • Q. I was affected by a natural disaster. How do I file a claim?
  • You can report a claim 24 hours a day/7 days a week to our toll-free number. American National policy holders: 1-800-333-2860. Farm Family policy holders: 1-800-948-3276. 

  • Q. I was involved in an accident with someone who is insured by you; how do I file a claim?
  • Contact the claims office at 1-800-333-2860

  • Q. What do I do if I haven't received my new auto insurance cards in the mail?
  • Please contact your local agent. 

  • Q. What do I do if I've lost my policy
  • Complete the Request for Duplicate Policy or Certificate. A small transaction cost must be included with the request (check or money order accepted). You can also contact your American National agent, or our Customer Service Center at 1-800-899-6806, Mon.-Fri., 7:30 a.m.to 5:00 p.m. CST, for assistance.

  • Q. What if I want to change my current premium payment mode?
  • You can make a premium mode change by contacting our Customer Service Center Mon.-Fri., 7:30 a.m.to 5:00 p.m. CST at 1-800-899-6806 or your American National agent. Please keep in mind that policy changes or inquiries can only be requested by the owner of the policy.

  • Q. What is meant by “retirement plan”?
  • A retirement plan is a financial arrangement designed to replace employment income upon retirement. These plans may be set up by employers, insurance companies, trade unions, the government or other institutions. Federal tax aspects of retirement plans in the United States are based on provisions of the Internal Revenue Code and the plans are regulated by the Department of Labor under the provisions of the Employee Retirement Income Security Act (ERISA).

  • Q. What's the date on my last life insurance premium payment?
  • You can obtain detailed payment information by contacting our Customer Service Center Mon.-Fri., 7:30 a.m. to 5:00 p.m. CST at 1-800-899-6806 or your American National agent. Please keep in mind that policy changes or inquiries can only be requested by the owner of the policy.

    Our Interactive Voice Response (IVR) provides automated information 24 hours, seven days a week.  Simply follow the voice prompts to receive policy values, payment details, transaction dates, etc.  You will need your policy number and the last four digits of the policy owner’s Social Security Number to access this system.

  • Q. Where can I find an agent after moving to another state?
  • If you've moved to another state, your current agent may still be able to help you, but if not, you may request a new servicing agent by contacting our Customer Service Center at 1-800-899-6806, Mon.-Fri., 7:30 a.m. to 5:00 p.m. CST. Please keep in mind that policy changes or inquiries can only be requested by the owner of the policy.

  • Q. Where can I find an agent after moving to another state?
  • If you've moved to another state, your current agent may still be able to help you, but if not, you may request a new servicing agent by calling our Customer Service Center at 1-800-252-9546, Mon.-Thu., 7:30 a.m. to 5:00 p.m, and Fri., 8:00 a.m. to 4:30 p.m. CST. Please keep in mind that policy changes or inquiries can only be requested by the owner of the annuity.

  • Q. Where do I locate my account number if I do not have my annuity?
  • To inquire about your policy number, contact your American National agent or call our Customer Service Center at 1-800-252-9546, Mon.-Thu., 7:30 a.m. to 5:00 p.m, and Fri., 8:00 a.m. to 4:30 p.m. CST. Please keep in mind that policy changes or inquiries can only be made by the owner of the annuity.

  • Q. Where do I locate my account number if I do not have my Insurance Policy?
  • To inquire about your policy number, you can contact your American National agent, or call our Customer Service Center at 1-800-899-6806, Mon.-Fri., 7:30 a.m. to 5:00 p.m. CST. 

  • Q. Who do I contact if I have a question on my billing notice?
  • To inquire about your annuity, contact your American National agent or call our Customer Service Center at 1-800-252-9546, Mon.-Thu., 7:30 a.m. to 5:00 p.m, and Fri., 8:00 a.m. to 4:30 p.m. CST. Please keep in mind that policy changes or inquiries can only be requested by the owner of the annuity.

    Our Interactive Voice Response (IVR) provides automated information 24 hours, seven days a week.  Simply follow the voice prompts to receive policy values, payment details, transaction dates, etc.  You will need your policy number and the last four digits of the policy owner’s Social Security Number to access this system.

  • Q. Who do I contact if I have a question on my premium billing notice?
  • For billing inquiries, you can contact your American National agent, or call our Customer Service Center at 1-800-899-6806, Mon.-Fri., 7:30 a.m. to 5:00 p.m. CST. Please keep in mind that policy changes or inquiries can only be requested by the owner of the policy.

    Our Interactive Voice Response (IVR) provides automated information 24 hours, seven days a week.  Simply follow the voice prompts to receive policy values, payment details, transaction dates, etc.  You will need your policy number and the last four digits of the policy owner’s Social Security Number to access this system.

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