We’re making updates to give you a better billing experience. The change will give you more self-service options to choose and improve your overall billing experience with American National.
Your personal auto policies will be the first to move to the new billing experience. Not all policies will transition to the new billing platform at the same time. When the transition starts, there will be a 48-hour period where policy changes can’t be made. You’ll still be able to view your policy but will need to wait until after the 48-hour period has expired to make a change. The effective date of any change can be backdated to accommodate this waiting period.
With this renewal, your policy number has changed. Your new policy number will show up in your next policy renewal packet and all following policy documentation. All prior agreements, selections and changes made under your previous policy will be carried to your new policy. Keep in mind that, since your policies have changed, please reference your new policy number when mailing in payments.
For clients set-up on automatic payments
Please note, if an automatic payment is returned because of insufficient funds, a fee will now apply (in applicable states).
For all other clients
If you do not have your premiums automatically withdrawn from your bank account, once two or more policies have switched to the new billing experience, you’ll have the option to consolidate billing for multiple policies under a single account reducing fees and notices received. Contact your agent to learn more.
Enhancements
We are here to help. If you have any questions, please reach out to your agent or give our service center a call at (855) 618-0645.
