Billing Updates

Billing Changes Main

What you need to know

We’re making updates to give you a better billing experience. The change will give you more self-service options to choose and improve your overall billing experience with American National.

Your personal auto policies will be the first to move to the new billing experience. If you have multiple policies with us, they will not transition at the same time. To keep you informed, we will send you a notice, by mail, a month or two before each policy is expected to transition.

Changes coming to your billing statement

For clients set-up on automatic payments

If your policy premiums are being withdrawn from your bank account individually (a separate withdraw for each policy), your payment experience transition should be seamless.
If you have multiple policies being billed together and withdrawn from your bank account as a single transaction, as each policy transitions to the new platform it will be billed separately from your other policies, and you will see more than one transaction on your billing statement. The total amount charged is not affected by this transition and your automatic withdrawal date will remain the same.

You will be provided information on our Account Bill program in advance and be given an opportunity to enroll in Account Bill. Account Bill will replace your current combined billing experience. By enrolling in Account Bill, premiums will be withdrawn from your bank account as a single transaction, instead of one transaction per policy. If you do not enroll in Account Bill, your premiums will continue to be withdrawn from your bank account as a single transaction per policy post transition.

For all other clients

If you do not have your premiums automatically withdrawn from your bank account, once two or more policies have switched to the new billing experience, you’ll have the option to consolidate billing for multiple policies under a single account reducing fees and notices received. Contact your agent to learn more.
If you are not on automatic payment withdrawals from a bank account, and your total premium is less than $20 for a 6-month policy, or $35 for a 12-month policy, your premium will now be due in full at each renewal.
If you mail in your payments, the mailing address for your payments will change. So, you may need to update the remittance address with your bank if you use your bank’s on-line bill pay option. See new address below:

Payment Processing Center
P.O. Box 22019
Albany, NY 12201-2019

Enhancements to your billing experience

New billing notice layout - View the Billing Statement Guide for a preview
Additional payment options to choose from
Ability to see your payment schedule for the full policy term
Receive billing notice separate from your renewal packet

Your existing plan will not change unless you request it with your local American National agent.
After all your policies have switched to the new billing experience, you’ll have the option to consolidate several policies into one bill.

Thanks for your patience

We are here to help. If you have any questions, please reach out to your agent or give our service center a call at (855) 618-0645.

Footer Navigation

Feedback

We collect personal information and use cookies for business purposes. By using our site, you agree to our Terms. CA residents: CCPA Privacy Notice.

x

Footer Disclaimer

American National is a group of companies writing a broad array of insurance products and services and operating in all 50 states. American National Insurance Company was founded in 1905 and is headquartered in Galveston, Texas. In New York, business is written through Farm Family Casualty Insurance Company, United Farm Family Insurance Company, and American National Life Insurance Company of New York, Glenmont, New York. Property and casualty insurance is written through American National Property And Casualty Company, Springfield, Missouri, and its subsidiaries and affiliates. Other products and services referenced in this website, such as life insurance, annuities, health insurance, credit insurance, and pension products, are written through multiple companies. Not all products and services are available in all states. Not all companies are licensed in all states. Each company has financial responsibility only for its own products and services and is not responsible for the products and services provided by the other companies.

Terms & Conditions
Privacy Policy and Other Legal Notices
New York Domestic Violence Notice

Changes coming to your billing experience

What you need to know

Changes coming to your billing statement

Enhancements to your billing experience

Thanks for your patience

Information

For Clients

For Agents

For Employees