Updated on May 29, 2024
On February 21, Change Healthcare experienced a cybersecurity issue that resulted in several of their services being taken offline. This event in turn has impacted the health claims operations of American National, which utilizes Change Healthcare for Electronic Data Interchange (EDI) transactions pertaining to health claims. Impacted American National companies include American National Insurance Company and American National Life Insurance Company of Texas. Certain health policies issued by Standard Life and Accident Insurance Company and administered by American National Insurance Company were also impacted by this event.
As of April 25, 2024, American National is able to receive electronic claims via Change Healthcare.
As of May 16, 2024, American National is able to provide member eligibility and benefits information as well as claims status and disposition information to providers electronically.
As a result, American National considers that the interruption to our Change Healthcare services has ended, and that our health claims operations have returned to normal.
If you are a healthcare provider that is still experiencing issues, you may continue to submit claims to American National by paper or fax, and you may continue to contact our call center at 1-800-899-6520 for inquiries related to member eligibility and benefits as well as claims status and claims disposition.
American National is dedicated to ensuring that healthcare providers have access to the necessary information to serve our insured individuals and to process claims efficiently. Thank you for your understanding and cooperation as we worked to restore our Change Healthcare services.
Updated on April 26, 2024
On February 21, Change Healthcare experienced a cybersecurity issue that resulted in several of their services being taken offline. This event in turn has impacted the health claims operations of American National, which utilizes Change Healthcare for Electronic Data Interchange (EDI) transactions pertaining to health claims. Impacted American National companies include American National Insurance Company and American National Life Insurance Company of Texas. Certain health policies issued by Standard Life and Accident Insurance Company and administered by American National Insurance Company have also been impacted by this event.
As of April 25, 2024, American National is able to receive electronic claims via Change Healthcare.
Additionally, American National uses Change Healthcare's services to facilitate the verification of member eligibility and benefits. We also return information regarding claims status and final disposition to providers via Change Healthcare. We have not been able to provide eligibility or send final disposition information via Change Healthcare since February 21, and we continue to work with Change Healthcare to restore these services.
As a temporary measure, American National has implemented the following alternative method for obtaining information about member eligibility and benefits, claims status, and final claims disposition:
American National is dedicated to ensuring that healthcare providers have access to the necessary information to serve our insured individuals and to process claims efficiently. We anticipate being reconnected to the remainder of Change Healthcare’s services during the month of April, and we will continue to provide updates on this website as we learn more. In the meantime, please use the alternative method outlined above to obtain member eligibility and benefits, claims status, and final claims disposition, and please contact our toll-free number with any questions.
Updated on March 21, 2024
On February 21, Change Healthcare experienced a cybersecurity issue that resulted in several of their services being taken offline. This event in turn has impacted the health claims operations of American National, which utilizes Change Healthcare for Electronic Data Interchange (EDI) transactions pertaining to health claims. Impacted American National companies include American National Insurance Company and American National Life Insurance Company of Texas. Certain health policies issued by Standard Life and Accident Insurance Company and administered by American National Insurance Company have also been impacted by this event.
Specifically, American National employs Change Healthcare's services to facilitate claims processing and verify benefits eligibility. We receive claims data from healthcare providers through Change Healthcare and send information regarding claims status and final disposition back to providers via the same channel. We have not been able to send or receive such information via Change Healthcare since February 21.
As a temporary measure, American National has implemented alternative methods for submitting claims:
American National is dedicated to ensuring that healthcare providers have access to the necessary information to serve our insured individuals and to process claims efficiently. We are actively monitoring developments and exploring innovative solutions in collaboration with our established partners. We anticipate being reconnected to Change Healthcare’s services during the month of April, and we will continue to provide updates on this website as we learn more. In the meantime, please use the alternative methods outlined above to submit claims information to us, and please contact our toll-free number with any questions.
American National is a group of companies writing a broad array of insurance products and services and operating in all 50 states. American National Insurance Company was founded in 1905 and is headquartered in Galveston, Texas. Life insurance, annuities, health insurance, credit insurance, pension products, and other products and services are written through multiple companies. Property and casualty insurance is written through American National Property And Casualty Company, Springfield, Missouri, and affiliates. In New York, business is written through Farm Family Casualty Insurance Company, United Farm Family Insurance Company, and American National Life Insurance Company of New York, Glenmont, New York. Not all products and services are available in all states. Not all companies are licensed in all states. Each company has financial responsibility only for the products and services it issues.
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