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COVID Main
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Payments & Cancellations
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COVID-19 Update

See Payment Options | >

Learn about your payment options

See Payment Options
See Health Plan Changes | >

Learn about health plan changes

See Health Plan Changes
See Payment Options | >

Learn about your payment options

See Payment Options
See Health Plan Changes | >

Learn about health plan changes

See Health Plan Changes
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Here for you

Here for you

Like you, we at American National are taking COVID-19 seriously and are doing everything we can to protect our employees while continuing to provide excellent service to our clients. We are closely monitoring the evolving situation and continue to follow guidance from the Centers for Disease Control and Prevention (CDC), international, regional, state and local authorities.

  • Our teams are actively monitoring, assessing and responding to the situation as it develops
  • We have taken steps to prevent any interruption to our business for our clients and agents
  • Our agents are available to advise you via phone, email and/or other online technologies
  • We’re taking precautionary measures in all our locations to protect our employees and help prevent further spread of the virus

 

Personal Auto Policy Credit

As we state in our values, we strive to achieve the highest standards of integrity and service so we provided clients a 15% credit back on monthly personal auto policy premiums for April and May 2020. How and when credits were applied varied based on payment plan and billing schedule. For additional information regarding premium credits in your state visit our state information page. 

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Payments and Cancellations

Payments & Cancellations

To offer some peace of mind, we paused cancellation coverage due to non-payment for all of our policyholders through June 1, 2020, or by the date set by your state, whichever is longer. Please visit our state specific information page for more details.

We understand some clients may be having a difficult time making policy payments due to COVID-19. If you're experiencing a hardship due to COVID-19, please contact our customer service center at (855) 618-0645 or complete the Payment Options Request form below.

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Health

Health Insurance

We're taking the following actions to lessen the impact of COVID-19:

  • Deductibles, co-pays and coinsurance will be waived on all screening and diagnostic testing related to COVID-19. This also applies to related office   visit, urgent care center and emergency room charges incurred to obtain the test.
  • If your plan has prescription coverage and required by your state of residence, early refill limits will be waived on 30-day prescription maintenance medications.
  • Precertification requirements for COVID-19 related services and inpatient stays are being waived for the next 90 days.

Members are encouraged to utilize telemedicine to limit their exposure to COVID-19. Telemedicine services are covered under your plan in the same manner as any other face-to-face visit. 

Applies to fully insured major medical business, including short-term major medical, and Medicare supplement business.

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need to know more

Need To Know More?

Contact Us

Reach out to our service center (855) 618-0645 for COVID-19 related questions. For other questions, visit our contact directory. 



Contact Directory

Contact Your Agent

Find your agent’s contact information to talk about your policies and options.



Find Your Agent

Chat With ANNIE™

We’ve created a virtual assistant to help answer COVID-19 related questions. 



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Footer Disclaimer

American National is a group of companies writing a broad array of insurance products and services and operating in all 50 states.  American National Insurance Company was founded in 1905 and is headquartered in Galveston, Texas. In New York, business is written through Farm Family Casualty Insurance Company, United Farm Family Insurance Company, and American National Life Insurance Company of New York, Glenmont, New York. Property and casualty insurance is written through American National Property And Casualty Company, Springfield, Missouri, and its subsidiaries and affiliates. Other products and services referenced in this website, such as life insurance, annuities, health insurance, credit insurance, and pension products, are written through multiple companies. Not all products and services are available in all states. Not all companies are licensed in all states. Each company has financial responsibility only for its own products and services and is not responsible for the products and services provided by the other companies.

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Copyright© 2021 American National Insurance Company, Galveston, Texas. All rights reserved.

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