We're here to help.
As we all work to do our part in these difficult times, know that we are here to help. So, we’re providing a 15% credit back on your monthly personal auto policy premiums for April and May (subject to state approvals).
This credit will be applied to all current Personal Auto, Motorcycle and Recreational Vehicle policy premiums. There is nothing you need to do to receive the credit, we’ll take care of it. We’ll begin issuing credits by mid-June. Credits will be applied based on your payment plan – see below for more information.
This is a challenging and confusing time, and we are working to help provide the insurance coverage you need for wherever life takes you.
Our pause on policy cancellations ended June 1, 2020. Some states have extended the pause on policy cancellation. Please visit our state specific information page for grace period details.
If you're able to to make a payment to your policy, we encourage you to do so. If you have unpaid premiums that accrued during the paused cancellation period, you'll receive a billing notice outlining current and past due premiums. If you have questions about a notice you received in the mail, please call your agent or our customer service center at (855) 618-0645.
Change Automatic Payment Status: If you're enrolled in automatic payments, your payments will still occur at your scheduled time. To request a change to your automatic payment status visit our Request Payment Options form.
Like you, we at American National are taking COVID-19 seriously and are doing everything we can to protect our employees while continuing to provide excellent service to our clients. We are closely monitoring the evolving situation and continue to follow guidance from the Centers for Disease Control and Prevention (CDC), international, regional, state and local authorities.
If you need to speak to a client service representative, you can reach us by phone as we are maintaining normal service hours.
And most policyholders can view policy and billing information by logging on to our website or by downloading our mobile app AN Mobile through the Apple App Store or Google Play.
Rest assured we will continue tracking the situation and will take any necessary action to keep our employees safe and continue meeting our commitments to clients.
American National Insurance Company and its subsidiaries are taking the following actions to lessen the impact of COVID-19:
Members are encouraged to utilize telemedicine to limit their exposure to COVID-19. Telemedicine services are covered under your plan in the same manner as any other face-to-face visit.
Applies to fully insured major medical business, including short-term major medical, and Medicare supplement business.
For more information about COVID-19 and what you can do, please visit the CDC website.
Page last updated 6/8/2020
