Like you, we at American National are taking COVID-19 seriously and are doing everything we can to protect our employees while continuing to provide excellent service to our clients. We are closely monitoring the evolving situation and continue to follow guidance from the Centers for Disease Control and Prevention (CDC), international, regional, state and local authorities.
We're taking the following actions to lessen the impact of COVID-19:
Members are encouraged to utilize telemedicine to limit their exposure to COVID-19. Telemedicine services are covered under your plan in the same manner as any other face-to-face visit.
Applies to fully insured major medical business, including short-term major medical, and Medicare supplement business.
If you're mailing in a payment, know that USPS delivery has been slower than usual recently. We recommend mailing your payment earlier than normal to avoid being late. To learn more about other faster ways to pay, visit our billing page. The following states have additional information regarding USPS mail delivery delays:
We're taking the following actions to lessen the impact of COVID-19:
Reach out to our service center (855) 618-0645 for COVID-19 related questions. For other questions, visit our contact directory.
Find your agent’s contact information to talk about your policies and options.
We’ve created a virtual assistant to help answer COVID-19 related questions.
