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Massachusetts Health Insurance Questions

Q1: How can I get an estimate of my cost on a proposed medical service?

Providing your estimated cost requires some detailed information. The more information you can provide up front, the quicker we can provide a response. At a minimum we will require the provider contact's name and phone number. If possible, please provide the following information as well:

  • CPT (procedural) code or detailed description of service(s) being rendered
  • Amount being billed for each service
  • Approximately when the service will be rendered
  • A brief description of the condition

Once the information is gathered, you may call Customer Service toll-free at 800-899-5920 or email HealthClaims.Compliance@AmericanNational.com. We will respond to your request within two working days.

 

Q2: Where can I view protocols and utilization review criteria?

Select this link to view the Utilization Review criteria and protocol for Massachusetts.

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American National is a group of companies writing a broad array of insurance products and services and operating in all 50 states.  American National Insurance Company was founded in 1905 and is headquartered in Galveston, Texas. In New York, business is written through Farm Family Casualty Insurance Company, United Farm Family Insurance Company, and American National Life Insurance Company of New York, Glenmont, New York. Property and casualty insurance is written through American National Property And Casualty Company, Springfield, Missouri, and its subsidiaries and affiliates. Other products and services referenced in this website, such as life insurance, annuities, health insurance, credit insurance, and pension products, are written through multiple companies. Not all products and services are available in all states. Not all companies are licensed in all states. Each company has financial responsibility only for its own products and services and is not responsible for the products and services provided by the other companies.

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Copyright© 2021 American National Insurance Company, Galveston, Texas. All rights reserved.

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