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The cost of being sick or injured doesn’t necessarily end with the hospital’s bill.  Additional expenses that are not covered by most medical plans can quickly add up. Health insurance was developed specifically for financial protection against loss due to sickness or bodily injury and the unexpected out-of-pocket expenses that can blindside even the most careful planner.

American National offers health insurance plans that cover a wide range of necessities, such as supplemental health plans that offer specified coverage. Some are indemnity policies that pay cash benefits for covered incidents and can work in conjunction with your personal medical insurance plan. 

 

Frequently Asked Questions

  • How can I find a doctor that is in my PPO network?

    Your ID card gives the PPO's phone number, mailing address, and internet address, if any. They will have the most current list of providers in your area that are accepting new patients.

    View example of ID Card     View list of PPO websites

    Disclaimer for Texas PPO Networks

  • How can I find out the amount of my deductible? Do I have a family deductible?

    The Schedule of Benefits or Certificate Schedule outlines the plan deductible.   If your plan has a family deductible, it will also be shown here.

  • How can I get my PPO to include my health care provider?

    The PPOs with which we contract accept "nominations" from our members to add providers to the PPO. You may call the PPO at the toll-free number on your ID card.

    View example of ID Card

  • How do I file a claim? What is the address to file a claim?

    The address for filing a claim is located on the member's ID card. If you do not have or cannot locate your ID card, simply mail a copy of your bills to the Claim Department, P.O. Box 10546, Springfield, MO 65808-0546. Be sure to write your plan number on your bills. 

  • How do I read your Explanation of Benefits statement?

         Please select the type of plan for a description of the EOB.

         Medicare Supplement – Daily EOB

         Medicare Supplement – Monthly Summary

         Health – PPO plan

         Health – nonPPO plan

  • How do I report healthcare fraud and abuse?

    If you believe you have been a victim of healthcare fraud or abuse, or if you would like to report any suspicious healthcare activity concerning your plan, please contact our Special Investigations Unit at 800-899-6520.

    You may e-mail us or write to:

    American National
    Special Investigations Unit, 6th Floor
    One Moody Plaza
    Galveston TX 77550.

  • How does a PPO plan benefit me?

    The providers who participate in a PPO have generally agreed to reduce the fees they charge our members. The fee reductions benefit both of us. We normally pay less to a PPO provider than we pay to a non-PPO provider. So, of course, we build into our PPO plans some financial incentives for our members to use PPO providers ("in-network"), instead of non-PPO providers ("out-of-network"). When our members go to PPO providers, they will generally find that the provider's charge, is less than a non-PPO provider's charge and that we pay a greater percentage of the total charge. The PPO's lower charge plus our greater benefits level for PPO services equals less money out of our members’ pockets.

    Note: If a member receives services from a PPO provider, and such services are not eligible for benefits under the PPO plan, then the PPO provider may be free to charge his/her normal fee for such services. The charge may not be subject to the PPO Agreement which we have with the PPO.

  • How does my plan pay?

    The Plan booklet contains a BENEFITS section that describes how any deductible, co-payment or maximum payment would be applied. Your plan booklet also included a Schedule of Benefits or Certificate Schedule that specifies your deductible, co-payment (if applicable) and plan maximums.

  • I live in Louisiana and have a PPO plan. Where can I find links to the participating hospitals in-network physicians?

    There is only one PPO currently utilized in Louisiana. Please follow the link below to your respective PPO provider list.

    NOTICE

    HEALTH CARE SERVICES MAY BE PROVIDED TO YOU AT A NETWORK HEALTH CARE FACILITY BY FACILITY-BASED PHYSICIANS WHO ARE NOT IN YOUR HEALTH PLAN. YOU MAY BE RESPONSIBLE FOR PAYMENT OF ALL OR PART OF THE FEES FOR THOSE OUT-OF-NETWORK SERVICES, IN ADDITION TO APPLICABLE AMOUNTS DUE FOR CO-PAYMENTS, COINSURANCE, DEDUCTIBLES, AND NON-COVERED SERVICES.

    SPECIFIC INFORMATION ABOUT IN-NETWORK AND OUT-OF- NETWORK FACILITY-BASED PHYSICIANS CAN BE FOUND AT THE WEBSITE ADDRESS OF YOUR HEALTH PLAN OR BY CALLING THE CUSTOMER SERVICE TELEPHONE NUMBER OF YOUR HEALTH PLAN.

    www.MultiPlan.com

     

  • I live in Texas. Where can I locate the Texas Prior Authorization Request Form for Prescription Drug Benefits?

    You can download the form by clicking here. Please note that the patient must be eligible and your plan must have prescription coverage to qualify for benefits.

  • I reside in California and would like to get more information about mental health coverage, utilization review and the appeal process. Where can I locate information specific to California?

    The appeal process relating to questions of utilization review, experimental/investigational, medical necessity, external review and language assistance are addressed in this document.

  • I reside in Massachusetts and would like to get an estimate of my cost on a proposed medical service.

    Providing your estimated cost requires some detailed information.  The more information you can provide up front will allow us to provide a quicker response.  At a minimum we will require the provider contact's name and phone number.  If possible, please provide the following information as well:

    • CPT (procedural) code or detailed description of service(s) being rendered;
    • Amount being billed for each service;
    • Approximately when the service will be rendered; and
    • A brief description of the condition.

    Once the information is gathered, you may call Customer Service toll-free at 800-899-5920 or email healthclaims.compliance@AmericanNational.com. We will respond to your request within 2 working days.

     

  • I reside in Massachusetts and would like to view protocols and utilization review criteria for my state.

    Select this link to download the Utilization Review criteria and protocol for Massachusetts.

  • I reside in Nebraska and would like to get an External Review Form following an Adverse Determination that was appealed and still denied.

    Select this link to download the External Review Form for Nebraska.

  • I reside in Tennessee and would like to get more information about the appeal process and external review. Where can I locate the procedures for my state?

    The appeal process relating to questions of utilization review, experimental/investigational, medical necessity and external review are addressed in the procedures attached. Please select the link that applies to the carrier:

  • If I am a provider in New Jersey and would like to appeal the payment amount on a claim, does the state specify a form?

    The appeal process relating to questions of utilization review, experimental/investigational and medical necessity are addressed in the plan booklet. For other payment appeals the state of New Jersey enacted the Provider Independent Claims Payment Arbitration (PICPA) process, requiring use of a carrier-specific Health Care Provider Application to Appeal a Claim Determination form (DOBICAPPCAR 10/10). Company-specific Provider Independent Claim Payment Arbitration (PICPA) forms are below. Please select the link that applies to the carrier:

         PICPA form for American National Insurance Company

         PICPA form American National Life Insurance Company of Texas

         PICPA form Standard Life and Accident Insurance Company

  • If I am a provider in New Jersey, how do I learn more about claim adjudication?

    Please select the following e-mail link to obtain additional information   

     adj.meth@AmericanNational.com

  • Is my doctor a member of the PPO network?

    Your doctor’s office should be able to tell you whether they are a participating provider. In addition, you may look at your ID card to find the name of your PPO, and then view their website to determine if your doctor is in the network. If your PPO does not have a website, a phone number will be on your ID card. Call that number to find out if your doctor is in the network.

    View example of ID Card     View list of PPO websites

  • What are the preauthorization and nonmedical review requirements for Arkansas residents? What are the preauthorization statistics?

    Select this link to download the Arkansas Review Processes. Please note that these requirements apply to insured plans only.

    Select this link to download the Arkansas Preauthorization Statistics.

  • What is a Preferred Provider Organization (PPO) plan?

    A Preferred Provider Organization (PPO) is a group of hospitals, physicians, and other health care providers who have signed an agreement to treat members. Their charge is based on a negotiated fee schedule. The negotiated fee schedule is part of the formal agreement. Routinely, the negotiated fees are significantly less than the fees patients otherwise pay. The providers who are involved in such agreements are referred to as "participating providers". 

    Many of our health plans use financial incentives for our members to use the participating providers of a specific PPO. We refer to such plans as "PPO Plans". If a member has a PPO plan and does not choose to use a participating provider, we will pay a lesser benefit, as specified in the PPO plan.

  • What is covered under the office visit co-pay?

    Not every plan has the Office Visit Co-Payment option. If this is referenced in your Schedule of Benefits or Certificate Schedule, please refer to the section entitled "Doctor's Office Visit Co-payment" and/or "How the Preferred Provider Plan Works." They identify the services that are eligible under this provision, if covered by your plan.

  • What is the effective date of my coverage?

    The Schedule of Benefits or Certificate Schedule contains your effective date of coverage.

  • What is the name of my PPO?

    If your plan includes a Preferred Provider Organization (PPO), the name of the PPO will be located on your ID card.

    View example of ID Card

  • What will happen if I forget to pre-certify?

    Many plans do not have a precertification requirement. You have two very good sources: the Schedule of Benefits or Certificate Schedule and your identification (ID) card. If your plan has a precertification requirement, your ID card will give you a toll-free number to call. 

    If you have a precertification requirement, but fail to precertify, a penalty may be applied. Again, check your Schedule of Benefits or Certificate Schedule for the potential penalty.

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