Like you, we at American National are taking COVID-19 seriously and are doing everything we can to protect our employees while continuing to provide excellent service to our clients. We are closely monitoring the evolving situation and continue to follow guidance from the Centers for Disease Control and Prevention (CDC), international, regional, state and local authorities.
Personal Auto Policy Credit
As we state in our values, we strive to achieve the highest standards of integrity and service so we provided clients a 15% credit back on monthly personal auto policy premiums for April and May 2020. How and when credits were applied varied based on payment plan and billing schedule. For additional information regarding premium credits in your state visit our state information page.
To offer some peace of mind, we paused cancellation coverage due to non-payment for all of our policyholders through June 1, 2020, or by the date set by your state, whichever is longer. Please visit our state specific information page for more details.
We understand some clients may be having a difficult time making policy payments due to COVID-19. If you're experiencing a hardship due to COVID-19, please contact our customer service center at (855) 618-0645 or complete the Payment Options Request form below.
We're taking the following actions to lessen the impact of COVID-19:
Members are encouraged to utilize telemedicine to limit their exposure to COVID-19. Telemedicine services are covered under your plan in the same manner as any other face-to-face visit.
Applies to fully insured major medical business, including short-term major medical, and Medicare supplement business.
Reach out to our service center (855) 618-0645 for COVID-19 related questions. For other questions, visit our contact directory.
Find your agent’s contact information to talk about your policies and options.
We’ve created a virtual assistant to help answer COVID-19 related questions.
