Since the beginning of the pandemic, American National has taken steps to ensure continued excellent service to our clients, while protecting our employees and agents who make this possible. We continues to monitor and minimize the risks associated with COVID-19 for our employees and clients, following guidance from the Centers for Disease Control and Prevention (CDC), international, regional, state and local authorities.
We're taking the following actions to lessen the impact of COVID-19:
Members are encouraged to utilize telemedicine to limit their exposure to COVID-19. Telemedicine services are covered under your plan in the same manner as any other face-to-face visit.
Applies to fully insured major medical business, including short-term major medical, and Medicare supplement business.
Earlier in the pandemic, the USPS expressed delays in mail delivery in some states. Although many of those delays have since returned to normal delivery times, we still recommend mailing your payment earlier than normal to avoid being late. To learn more about other faster ways to pay, visit our billing page.
Read more about mail delivery delays on the USPS® website: USPS Coronavirus Updates: Expected Delivery Changes
Reach out to our service center (855) 618-0645 for COVID-19 related questions. For other questions, visit our contact directory.
Find your agent’s contact information to talk about your policies and options.
We’ve created a virtual assistant to help answer COVID-19 related questions.