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American National’s Response to Coronavirus
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Like you, we at American National are taking COVID-19 seriously and are doing everything we can to protect our employees while continuing to provide excellent service to our clients. We are closely monitoring the evolving situation and continue to follow guidance from the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), international, regional, state and local authorities.
If you need to speak to a client service representative, you can reach us by phone as we are maintaining normal service hours.
And most policyholders can view policy and billing information by logging on to our website or by downloading our mobile app AN Mobile through the Apple App Store or Google Play.
Rest assured we will continue tracking the situation and will take any necessary action to keep our employees safe and continue meeting our commitments to clients.
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To offer some peace of mind, we are immediately pausing cancellation of coverage due to non-payment for all of our policyholders. This means we will not cancel your insurance policies from now through June 1, 2020. While we encourage you to continue to make payments on your policies, please contact us if you need to discuss a revised payment plan or method. This means the timing of the payments for your policies can change temporarily; the total amount of the premiums owed stays the same. Automated bank drafts for premium payments will continue unless you make alternative arrangements.
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American National Insurance Company and its subsidiaries are taking the following actions to lessen the impact of COVID-19:
Members are encouraged to utilize telemedicine to limit their exposure to COVID-19. Telemedicine services are covered under your plan in the same manner as any other face-to-face visit.
Applies to fully insured major medical business, including short-term major medical, and Medicare supplement business.
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For more information about COVID-19 and what you can do, please visit the CDC website.
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