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Do Not Call Policy for Farm Family Casualty Insurance Company and United Farm Family Insurance Company

Do Not Call Policy

Notice for Farm Family Casualty Insurance Company and United Farm Family Insurance Company:

Farm Family and its independent contractor insurance agents (“agents”) use the telephone as one important way to communicate with our customers and prospective customers. Because we wish to respect the wishes of our customers and prospective customers and intend to comply with state and federal laws, it is the policy of Farm Family:

  • Not to make a telephone solicitation call (as defined below) to any person who has expressed a desire to us not to receive such calls; and
  • Not to make a telephone solicitation call to any person on a state or federal do-not-call list except as permitted by law.

A “telephone solicitation call” is any call that is made for the purpose of soliciting the sale of any insurance product or service that we provide, but does not include a call made solely for servicing purposes. Farm Family or its agents may call persons listed on a Do-Not-Call list for non-solicitation purposes such as billing and other service related matters as permitted by law.

Farm Family maintains a Do-Not-Call list 

Farm Family’s Do-Not-Call list contains the telephone numbers and names, if provided, of persons who have told Farm Family or our agents that they do not want to receive any telephone solicitation calls from Farm Family Casualty Insurance Company or United Farm Family Insurance Company.

Anyone may be placed on Farm Family’s Do-Not-Call list by:

  • Directing a request to a Farm Family agent; or
  • Contacting the Farm Family Home Office by Phone: 1-800-843-3276 ;
  • By Mail: Farm Family - Attention Farm Family Attention Corporate Secretary P.O. Box 656 Albany, NY 12201-0656 

The request must include the 10-digit telephone number that is not to be called and may include the person’s name, if desired.

Once a request is received, Farm Family will add the telephone number and name, if provided, to Farm Family’s Do-Not-Call list. Farm Family will honor requests not to be called within 30 days of receipt. Telephone numbers and names, if provided, are maintained on Farm Family’s Do-Not-Call list for five years, unless Farm Family receives a written request to sooner remove the telephone number from the Farm Family Do-Not-Call list. If a person’s telephone number changes, another request must be submitted to have the new number added to Farm Family's Do-Not-Call list.

Farm Family intends to comply with all State and Federal Do-Not-Call laws and regulations and expects its agents to also comply. Any questions concerning Farm Family’s Do-Not-Call Policy may be directed to:

Farm Family - Attention: Corporate Secretary
P.O. Box 656
Albany, NY 12201-0656

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American National is a group of companies writing a broad array of insurance products and services and operating in all 50 states.  American National Insurance Company was founded in 1905 and is headquartered in Galveston, Texas. In New York, business is written through Farm Family Casualty Insurance Company, United Farm Family Insurance Company, and American National Life Insurance Company of New York, Glenmont, New York. Property and casualty insurance is written through American National Property And Casualty Company, Springfield, Missouri, and its subsidiaries and affiliates. Other products and services referenced in this website, such as life insurance, annuities, health insurance, credit insurance, and pension products, are written through multiple companies. Not all products and services are available in all states. Not all companies are licensed in all states. Each company has financial responsibility only for its own products and services and is not responsible for the products and services provided by the other companies.

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